Question 1

Where can I access my JackRabbit Parent Portal?

Accepted Answer

https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=507464(https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=507464)

Question 2

How do I receive important Information & Updates throughout the season?

Accepted Answer

Trimester Newsletters! All Updates and newsletters are sent via email to the addresses on your jackrabbit portal.

Question 3

What are the costs & when is tuition due? What are the details?

Accepted Answer

Registration fees:   Each season there is a registration fee.  There is a max registration fee per family.   Each season there is an early bird rate for registration.    ePayment must be set up to register.  Registration fees will be processed within a week of registering.

Tuition fees:  Due Sept 1st, Nov. 1st & Feb. 1st (trimester payments)                
If opting for Installments, there will be 8 Instalments due on the 1st of each month starting with September 1st)  Each trimester is 10 weeks long.  If tuition is not received by the time the new semester starts (Sept 1st, Dec. 1st, & March 1st respectively) , your dancer will not be permitted to participate in class.
Those students continuing into the 2nd trimester are contracted to pay the 3rd trimester tuition payment whether or not the dancer continues through into the 3rd trimester.

Costume & Performance Fees:   Due in October (see calendar tab) The cost of all costumes will be emailed and charged to accounts by the end of the previous month they are due.   Please see SPRING SHOW section for more information.  The performance fees are $40/dancer, with a max of $80/family and include Spring Show Shirt per performer, rehearsal music (via Jack Rabbit) and a digital download link to our professionally videoed spring show.   Show link is usually ready to send by early August.

There is a drop-off box located to the left of the office window in the lobby to place payment if the office is closed. Please write the dancer’s first and last name on the memo line.  Payments can be made on your Jackrabbit parent portal.  
Jack Rabbit will automatically charge a $10 late fee after the 10th of EACH month there is a past due balance.  This starts in October each season.

THERE ARE NO REFUNDS FOR TUITION, COSTUMES, PERFORMANCE AND REGISTRATION FEES.
 
There is a $25 fee for each returned payment.

Automatic payment will start for the Fall 22/23 season.
On your Billing info tab on your portal, set up your "e-payment method" by selecting correct payment method and complete credit card or bank card information.   This payment method will be automatically charged on the 10th of each month a charge is due.   If you prefer to pay another way, please do so before the 10th to avoid the card/account on file to be charged.

Question 4

When is the office open?

Accepted Answer

There will be no set office hours except for Wednesdays from 4 to 6 however,  payments, forms, etc. can always be dropped in the drop box outside to the left of the downstairs lobby doors or the drop box to the left of the upstairs lobby office window.

Question 5

How do I find out if the studio is closed due to inclement weather?

Accepted Answer

In case of an emergency closing, the office will email out a notice to all classes affected. “Ovations DanceStudio (no space between Dance and Studio) Facebook page will also be updated.  The Season runs for 30 weeks (Tuesdays this season have 31 weeks)  In case of closure due to weather, etc. a makeup day will be scheduled or a similar class will be offered as a make-up.

Question 6

Can I watch my dancer in class?

Accepted Answer

We ask that visitors not be in the classroom during class. In our experience, a family member’s presence in the classroom during class distracts the dancer and makes the other dancers nervous, especially in the first few months. Please be assured that we will do everything to make your dancer feel comfortable and welcome! Each classroom has a viewing window so you can watch your dancer whenever you wish.  We do ask that if there are multiple parents watching through window that you rotate throughout the class time to take turns.

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